Shipping policy

Thank you for visiting and shopping at The Flower Lab. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

United Kingdom shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Total order value

Estimated delivery time

Shipment cost

£0.01 - £24.99

1 - 3 business days


£25.00 or more

1 - 3 business days



Rest of world shipping rates & delivery estimates


Estimated delivery time

Shipment cost


3 - 7 business days


Rest of world

5 - 10 business days


Delivery delays can occasionally occur.

Shipment confirmation

You will receive a Shipment Confirmation email once your order has shipped.

Customs, Duties and Taxes

The Flower Lab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


The Flower Lab is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.